Collections

Frequently asked questions

All sales are final. We do not accept returns or exchanges. Opening video is required in 360° without any cuts in video if any damage is found.

*Shipping and Policies*

*Shipping Methods:*
We deliver domestic orders within India through Delhivery and international orders via DHL Express, FedEx, or Aramex. As a made-to-order brand, we start production only after an order is confirmed, with shipping typically taking around 2/3 weeks of business days. A few pieces are ready to ship — this will be clearly mentioned on the respective product pages. When ready-to-ship products are ordered alone or with other ready-to-ship items, they will be dispatched within 5 working days. However, if they are ordered along with made-to-order pieces, the entire order will be shipped together as per the standard shipping timeline. Tracking details will be emailed once your order is shipped. Please note, Sundays and Public Holidays are not considered business days.

*Shipping Charges:*
We offer free shipping across India. For international orders, shipping is free on orders above INR 25,000; otherwise, a flat fee of INR 3,000 will be applied. Customers are responsible for any applicable customs charges.

*Tracking and Address Changes:*
Once your order is shipped, you will receive an email with the tracking number and a link to follow your package. If you need to update the delivery address, please contact us within 24 hours of placing your order.
For urgent queries or deliveries, you can reach us at orders@linentara.com.

*Delivery Issues:*
We work with trusted third-party courier partners for faster delivery. While we are not responsible for delays from their end, we are here to help if something goes wrong.
If your package arrives damaged, please do not accept it. Take clear photos and contact us so we can arrange a refund or replacement.
For returns or exchanges, the shipping cost to send the item back to our warehouse will need to be covered by the customer.

*Order Cancellations:*
Orders can be cancelled within 24 hours of placing them, as production starts immediately after.
To request a cancellation, simply email us at orders@linentara.com.

Welcome to Batuwala We value your trust, and the protection of your privacy and data is one of our highest priorities.

By accessing or purchasing from Batuwala, you acknowledge and agree to the Terms & Conditions mentioned below. If you do not accept any part of these terms, we request that you discontinue using the website. Batuawala also reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those revisions.

In case of any inconsistency between these Terms & Conditions and any other communication or document, the terms outlined here will take precedence for all activities related to the use of this website.

⸻

PRIVACY POLICY

Batuawala (“we”, “our”, or “us”) is committed to safeguarding your personal information and ensuring a safe shopping experience on www.linentara.in. We maintain strict protocols to preserve the confidentiality, security, and integrity of all information stored on our systems.

Access to your personal data is restricted exclusively to employees who require it to perform their responsibilities. Any team member who fails to comply with our privacy or security guidelines will face disciplinary action. Protecting your privacy will always remain one of Batuawala's core commitments.

We only collect information that is relevant and essential for providing our services. All personal data is handled responsibly, fairly, and in accordance with applicable laws and for the purpose for which it was obtained.

⸻

PRODUCT DESCRIPTION & IMAGES

We strive to ensure that all product details on www.batuwala.in are presented as accurately as possible. However,Batuawala does not guarantee that descriptions, images, or any other content on the website will be entirely error-free, current, or complete.

While we make every effort to display product colours and details with precision, variations may occur due to differences in screen settings, lighting, or device displays. Actual product colours and textures may differ slightly from the images shown online.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.